FAQ

We provide in this space, a wide range of answers to questions that we consider to be those we are asked most frequently. If you cannot find an answer to your question, make sure you contact us using the form in the main page.


General questions

EnergyOT is the name of a range of development devices for remote measurement of certain physical parameters that is connected to the Internet through wireless sending data to your personal account (in my.energyot.pt).

EnergyOT can be bought in the Buy Now section of this website, through PayPal

Communications are protected and your data is stored in secure digital ocean servers.

We're big supporters of the maker/hacker community, for this reason our devices are reprogrammable and an open version is available on our github page where you can access examples of firmware versions as well as an open hardware version of the pcb.

In the Downloads section of this website are the necessary applications to configure your EnergyOT devices.

It means Energy of Things. An analogy with "Internet of Things" which is what is called to Internet connected devices.

EnergyOT Optic

The Optic EnergyOT version (Available Now) allows you to accurately monitor your electricity consumption by connecting the supplied sensor to the led that indicates the imp/kwh of your electricity meter. It needs to be powered by a micro USB transformer and to have a wireless connection available.

The EnergyOT Optic version uses the LED that flashes in digital energy meters which indicates the impulses/kWh to monitor in real time the electricity consumption. Later on it takes this information and sends it to your account in my.energyot.pt.

This device only works with digital energy meters, and meters that have the pulses/kWh LED on which the sensor is glued as shown below:

Some of the models with which the EnergyOT Optic supports are:

  • Actaris ACE2000,
  • Actaris ACE3000,
  • Actaris ACE5000,
  • Iskra ME162,
  • Iskra ME172,
  • Janz C240E1,
  • Sagem CX1000,
  • Sagem CX2000,
  • Landis & Gyr Domestic,
  • SDC digital,
  • etc…

But any energy meter with an indicative led (pulses/kWh) works with our device. In the case of analog energy meters or without the LED (pulses/kWh) it needs to be acquired the analog EnergyOT.

You need access to a wireless network and a nearby power outlet to feed the EnergyOT device.

To install the EnergyOT Optic you only need to glue the sensor on the lid outside the energy meter over the pulses/kWh LED. You will not touch on wires or anything connected to electricity. Thus it is not necessary to resort to an electrician, but this is a question of responsibility of the user.

You can always ask your energy supplier to exchange your energy meter, if asked, you can always claim that you want to change the tariff or that you want to put solar energy. This exchange is free.

You can also purchase an energy meter with LED pulses to place inside your electric frame as this one for example. In these cases you apply the EnergyOT sensor to the LED in this device. Beware that this type of procedure requires a technician!

In EnergyOT we can execute this type of instalations, however you have to ask for a quotation through the email (contact@eot.pt) because the price of the EnergyOT with instalation is dependent on the type and power of the electric instalation. As a reference value, in case of a typical monophasic instalation with 6,9kVA the EnergyOT system without instalation costs 115€.

You can also purchase an energy meter with LED pulses to place inside your electric frame as this one for example. In these cases you apply the EnergyOT sensor to the LED in this device. Beware that this type of procedure requires a technician!

In EnergyOT we can execute this type of instalations, however you have to ask for a quotation through the email (contact@eot.pt) because the price of the EnergyOT with instalation is dependent on the type and power of the electric instalation. As a reference value, in case of a typical monophasic instalation with 6,9kVA the EnergyOT system without instalation costs 115€.

The EnergyOT Optic has one of the highest resolutions in the market with 15 seconds resolution.

You cannot change what is not known. At a very basic level, the EnergyOT helps you to make you aware of the energy use in your home or business. To be more specific, we will share some ideas about how EnergyOT can help you save.

1) Understand your baseline (the always connected devices): We all have a baseline. This means that a part of our 24/7 consumption is constant. Knowing this base load and seeing in real time the effects it has turning off certain appliances you can find ghost energy consumers.

2) Household costs: Another way that EnergyOT can help you save is showing you the actual consumption of appliances. This can help you discover how much it actually costs you a particular electrical equipment or if it needs to be replaced when the consumption changes or it is strange. For example, a coffee machine in average consumes about 800 watts for a few seconds. If you notice that your coffee machine is consuming 1600 watts or having strange peak consumptions, it may be a good indicator that something is wrong.

3) Monitor your home: The EnergyOT can help ensure that all your appliances are off before going to bed, or out of home. Are you afraid of having forgotten the iron turned on? Just go to your account in my.energyOT.pt and confirm if it's okay!

EnergyOT Environment

The EnergyOT Environment allows you to monitor the temperature and relative humidity of the place where it is installed, as well as have a reference of how illuminated is that place.

The EnergyOT Environment uses a temperature and relative humidity sensor which is located on the side of the device to monitor these quantities, there is also a photodiode on the top of the device which gives a luminosity reference.

You need access to a wireless network and a nearby power outlet to feed the EnergyOT device with a micro USB power supply.

No, there is no need for a technician to install the EnergyOT Environment.

The resolution of the EnergyOT Environment is 1 minute.

EnergyOT Temperature

The EnergyOT Temperature allows to monitor temperature of whatever you need online, rooms, stages, refrigerators, ovens, etc.. You can even set alarms online and be warned if the temperature varies in a range defined by you.

The EnergyOT temperature uses a temperature sensor, as the name states, to assess temperature of what you desire. This sensor has to be placed in the monitoring area, for example inside the freezer.

You need access to a wireless network and a nearby power outlet to feed the EnergyOT device with a micro USB power supply.

No, there is no need for a technician to install the EnergyOT Temperature.

The resolution of the EnergyOT Temperature is 1 minute.

EnergyOT CO2

The EnergyOT CO2 allows you to monitor the CO2 level of the division where it is installed in ppm.

the EnergyOT CO2 uses a non-dispersive Infrared sensor to evaluate the CO2 levels of where it is located.

You need access to a wireless network and a nearby power outlet to feed the EnergyOT device with a micro USB power supply.

No, there is no need for a technician to install the EnergyOT CO2.

The resolution of the EnergyOT CO2 is 1 minute.

Deliveries and Guarantee

After it is acquired online, the device should take between 8 to 10 work days to reach its destination in Portugal, plus 2 days in the case of the islands.

Yes, but keep in mind that you will have to add the shipping costs associated and the delivery time will be longer.

Yes you can but note that there is a very short window to cancel the purchase between receiving the request and sending the order.

The EnergyOT devices that you buy from us is under warranty for a period of one (1) year from the date on which the EnergyOT is delivered.

Genoa Spark, lda., A corporation registered under the laws of Portugal, warrants that this hardware ("EnergyOT") is free from material and manufacturing defects when used in accordance with our published guidelines (the "Guarantee") for a period one (1) year starting from the date on which the EnergyOT was delivered (the "Warranty Period").

LIMITATIONS OF WARRANTY THIS WARRANTY MAY NOT EXTEND BEYOND THE WARRANTY PERIOD. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, IN LEGAL WRITING, EXPRESSED OR IMPLIED. WE ASSUME ALL STATUTORY AND IMPLIED CONDITIONS, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES ARISING FROM PRACTICE, COMMERCIAL USE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. TO THE EXTENT THAT SUCH WARRANTIES CANNOT BE WAIVED, WE LIMIT THE DURATION AND SOLUTIONS OF SUCH GUARANTEES TO THE WARRANTY PERIOD, ACCORDING TO OUR OWN CRITERIA. WHAT WE WILL DO IF THE WARRANTY IS VIOLATED If, during the Warranty Period you submit a valid claim for us, we, in our sole discretion and without cost, (i) repair the EnergyOT using new parts or used earlier that are equivalent to new in performance, and return the EnergyOT repaired for you, or (ii) send you a replacement EnergyOT. Any repairs or replacements are warranted for the remainder of the initial warranty period.

HOW TO GET WARRANTY SERVICE To obtain warranty service within the warranty period, you must return the EnergyOT with paid shipping with a copy of the sales receipt or other proof of purchase showing the date of sale and / or delivery date, to our headquarters. In case your EnergyOT need to be upgraded or repaired, you should contact us before you send it to us.

WHAT THIS WARRANTY DOES NOT COVER This warranty does not apply:

1. The damage caused by the operation of EnergyOT off our published guidelines;

2. For damages caused by improper operation or storage, misuse, abuse, accident or neglect, contact with liquids, extreme humidity or heat, contact with sand, dirt, food or the like, fire or other external cause, or any other acts that are off course normal consumer use;

3. For damage caused by modification or repair the EnergyOT by someone other than one of our authorized representatives, including software changes / firmware;

4. When the serial numbers or product labels have been removed, altered or deleted, the seals are broken, or there is any other evidence of tampering with the EnergyOT;

5. If you can not present proof of purchase when requesting warranty service;

6. To defects caused by normal wear, or otherwise due to the normal aging EnergyOT;

7. To damage caused during transportation (such claims must be submitted directly to the shipping company);

8. To EnergyOT devices purchased from third parties; or

9. When the damage is purely aesthetic, including but not limited to scratches, dents, and deterioration of the surface finish.

Design changes We reserve the right to change or improve EnergyOT design without notice to users. Design changes are not implemented retroactively, and any design changes in future products does not imply the availability of an upgrade to existing units.

LIMITATION OF LIABILITY EXCEPT AS THIS EXPECTED WARRANTY AND TO THE EXTENT PERMITTED BY LAW EXTENT WE ARE NOT RESPONSIBLE FOR ANY SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING ANY DAMAGES FOR LOSS OF DATA OR LOST PROFITS, OR FOR ANY LOSS OR DAMAGE SUFFERED BY ANY PERSON OR PROPERTY, WHICH MAY RESULT FROM LEAVING ENERGYOT WORKING PROPERLY AT ANY TIME INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING FROM THE USE, INABILITY TO USE OR THE ACCURACY OF LACK ENERGYOT.

OUT OF PORTUGAL. In other countries, the terms and conditions of this warranty may be different. Unless there is a specific guarantee communicated in writing by us, no warranty or liability exists beyond any minimum requirements imposed by the law of Portugal, even though defect, damage or loss may be by negligence or other act.